Website Salesman : Turn your website visitors into customers
Customer Support : Assist your customers instantly
Up sell and Cross sell : Maximize the order size
Tech support : Troubleshoot problems in real time
Exit Chat : Reduce shopping cart abandonment
Check out attendant : Facilitate check out Process and save the sale
Registration : Increase registration on your website
Customer Retention : Minimize cancellations on your website
Chat in Ad :  Maximize ROI on your online advertising with a live salesman in an Ad unit
Lead Generation : Generate leads at a low cost

Website Salesman : Our highly skilled representatives greet your visitors when they visit your website and assist them through their entire stay. They help them navigate through your site. We will function as a helpline to do away with any confusion the buyer might encounter about the product you are selling and  a complaint department customers turn to with questions and problems. Our agents expertly utilize access to real-time customer history and  other key data like web visitor activity and behavior patterns while providing assistance. Increased customer interaction translates into improved customer satisfaction and generation of incremental revenue per customer. Employing our efficient salesmen on your website also helps you foster relationship with your customers for sustained long term growth. 

Customer Support : Our skilled customer service representatives can assist Your customers with their problems and issues in real time and with utmost professionalism. Our agents have experience in handling billing, product support, status updates and other functions related to customer service.

Increased Cross selling and Up selling opportunities : Our salesmen can provide consultation on a product line, suggest compatible products, and present limited-time merchandising "specials" or offers to maximize order value. The offers selected are  premised upon various factors like demographics of  visitor,  visitor behavior etc. It can be one of your products that fits customer's needs or a third party offer.

Technical Support : Our skilled technicians are capable of handling tech support for the most internet based services, softwares, computers and peripheals, networks and a variety of other products. Our agents are equipped with modern training and research facility. Most of our tech support agents have certifications such as CCNA, MSCE, A+ and degrees such as B.Tech, B.Sc, Engineering, MCA, BCA etc.

Reduce shopping cart abandonment : Amidst an increasingly competitive online environment it is difficult  to reduce shopping cart abandonment.  LSM targets those visitors who have expressed interest in a particular product , research and browse about it on your website but do not purchase.  Our chat agents identify such prospects based on  visitor behavior, customer profile, time spent on site, time spent at a specific product and purchase history(if any) and engage them proactively in a  personalized live chat session at the most crucial time- when they exit from  the product page. They utilize offer discounts ,personalized promotions relevant to their interests, reduced shipping charges and other incentives (all pre-approved by you) and use their marketing expertise to entice your customers to complete the transaction.

Facilitate check out Process and save the sale : Studies reveal that a large chunk of customers abandon shopping cart (purchase or registration process) during the form filling process frustrating the online retailer Reasons  range from confusing terminology and unexpected shipping costs to a complicated checkout process and security concerns. Incorporation of LSM live chat drastically reduces abandonment rates during the check out process.  Our agents offer assistance to your customers at this critical time before they leave your site and facilitate form fill out process. They  reassure them about the security aspect, reduce or waive off shipping charges or offer other discounts at their disposal to save the sale. during the customer interaction. during the customer interaction. Our agents take your visitors through the form and supply step-by-step instructions so visitors experience a more streamlined sales and ordering process.

Maximize Registrations : Our skillful agents help you generate registrations which are vital for websites that require their members to be registered on their sites. Our agents convince your site visitors to sign-up by explaining the features and benefits of being registered as a member on your site. This inevitably leads to lower abandonment rates and augments your member list at a low cost.

Retain your customers : E-commerce websites that sell subscription based services face the challenge of retaining those thousands of customers who cancel their subscription either after availing the free trail period or using the service for a short while. Deploying our salesmen on your website is a cost effective mechanism to retain those customers. Our agents are especially trained in

customer loyalty and retention strategies : Our agents initiate a real time dialogue with your customers who come to terminate their subscription on your website and find out why they want to cancel. Based on that our agents offer incentives and  creatively use their persuasive skills to ensure that you do not lose your customers.

Generate leads at a low cost : A comprehensive database furnished with valuable and relevant information from site visitors can be instrumental in executing a successful marketing campaign. Extracting personal information out of customers is a formidable task which our agents accomplish proficiently.  They engage visitors in a live personalized chat , explain them the benefits of  sharing personal information and also assuage their concerns about data privacy and security. Thus it dramatically reduces the cost of acquiring info for qualified leads and expands your database of potential customers.