Understanding the who, when and how of customer interaction through live chat-and how these attributes work--can make all the difference in achieving your e-business goals. We at LiveSalesman understand this the best given our lead in offering live chat solutions on an outsourced platform, coupled with intelligence garnered from our extensive experience and knowledge in that area.

Our sales experts are armed with a wealth of visitor information including geographic location, navigation paths, and search keywords entered to find your site which allow them to understand the context and nature of visitor inquiries even before a telephone or chat conversation begins. Thus they can pro actively suggest relevant services and offer advice leading to an enhanced visitor experience and higher conversion rate.

To ensure load balancing and efficient, accurate service, we have Multi skill level agents as well. Chats can be escalated (transferred) to higher level in real time in case of assistance and hence improves the likelihood of a visit culminating into a sale! .

LSM helps you harness customer's knowledge, ideas and feedback so that you can get an edge over your competitors. During the course of the chat our marketing wizards asks questions and glean feedback about your product from your customers. Our marketing team combines their expertise with your customers' valuable feedback harness customer's knowledge, ideas and feedback and find better ways to satisfy their needs and wants-needless to say it leads to higher conversion rate.

LSM helps you provide a unique service experience tailored to each customer. Our team's knowhow about markets and consumers across the globe helps you implement and expand the effectiveness of your conversion strategy. Our sharp and skillful marketing team provides you with intuitive reports containing comprehensive details such as visitor geolocation, age group etc. and help you creatively leverage this information to better customize your product or service to cater to diverse taste and needs.

Our marketing specialists monitor every page your visitors browse on your web site including SSL pages and pages behind login. We identify exit points to better understand where you're losing visitors on your site and help you make those pages more captivating. We help you determine what web pages or specific area to highlight to direct your visitor's attention. A good website is the centerpiece of a successful online business and LSM helps you plug the loopholes in it which in turn translates into lower abandonment rate and increased on line revenue.