Push page : Liveperson's 'Click to Chat' and 'Click to call' solutions come with unique "push" feature. Using  this, during the customer interaction, operators can push product pictures or pages with specific product information into the visitor's browser. This is especially useful for products that have a visual appeal like furniture. Directing visitors to the precise products or information they are seeking will shorten the sales cycle and will reduce shopping cart abandonent.

Co-Browse : Using "Co-browse" feature operators can escort your visitors through your website and give explanations about the products while viewing them together from the same vantage point as the customer leading to a more streamlined online shopping experience for your visitors.

Our Pro-active capabilities : Utilizing proactive capabilities, operators can reach out to hot prospects while they're browsing your site and encourage the potential customer to engage in a real time chat based dialog. Live chat can be launched pro actively based on a number of critical criteria of on site behavior like time spent at a specific product/service page or any other criteria that is relevant to the process.

ACD Routing System : Liveperson's chat software is equipped with ACD/Routing System which automatically distributes requests and inquiries to queues and appropriate agents based on parameters, such as skill group, agent level, volume and availability.

Form Sharing : Operators can leverage Form Sharing feature  to fill out forms together with your visitors. They  can assist them in completing and submitting challenging forms.

Multiple Chat Handling : One agent can assist several online visitors simultaneously, which reduces customer hold times to talk to a real person and ensures that you do not miss any opportunity to make a sale!

SSL Encryption : The application is eqipped with SSL Encryption ( Secure Sockets Layer (SSL) protocol)  to keep customer-sensitive data, such as financial information and credit card numbers, completely secure. Designated-sensitive communications are transferred over an SSL connection, which uses a private key to encrypt data.

Page-Viewer : This feature helps operators view a customer's shopping cart content in real time to cross-sell and upsell additional merchandise.  Also, it helps you  identify exit points to better understand where you’re losing visitors on your site. You can determine what web pages or specific area to highlight to direct your visitor's attention.

LiveKeyword : Visitors clicking from a search engine result are highlighted in the LivePerson software. You can see the keywords they used in their search while they are on your site. It allows operators to understand the context and nature of visitor inquiries even before a telephone or chat conversation begins. Thus they can pro actively suggest relevant services and offer advice leading to an enhanced visitor experience and higher conversion rate.

Campaign Tracking : Using this, custom alerts can be displayed to your site visitors (live chat and email management interface) based on visitor's patterns (marketing campaign, buying history, support level etc.)

Customer & Operator Surveys : With the Customer Surveys, operators can collect customer details and get valuable feedback. With the Operator Surveys, you can qualify leads and take notes about chats.

Canned Answers : Some frequently used responses and HTML pages can be added to canned section. These pre-written Canned Answers and pre-specified HTML pages help save time during chat and facilitate multiple chat handling. A simple click of the mouse adds the content to the chat

Queue Placement Indicator : It displays visitor wait times and queue positions.

Private Messaging : Using this operators can exchange messages with other operators or administrators one-on-one. All conversations are completely transparent to visitors.

Visitor Geolocator : Using this operators can monitor your Web site activity in real time. They can see all the visitors on your site, which web site they are coming from, which page they are visiting, which country and city they are browsing from ... all in real time.

Chat Transcripts : You can search and view the full transcript and all details of live chat sessions. This helps in keeping a control over quality.

Chat and call transfer : Using chat transfer feature, operators can transfer chats from one operator to the other, for example transfer a customer from a sales assistant to a support agent or escalate a call from an operator to a manager.(can the calls be transferred or escalated?)

Agent Directory : With the Agent Directory, your visitors can directly access a specific agent.

Missed Call Logs : It provides comprehensive information on missed or cancelled calls.

Agent Performance Reports : These reports reveal service queues, agent productivity, call or chat activity, call or chat handle times, conversion reports and much more.

Integrated Communication Center : Operators can manage and view all your customer interactions (chats, emails, phone) from a single, easy-to-use interface. 

Unified Customer History : All customer interactions from live chat, email, knowledge base and phone are linked to a common ticket for easy access by the operator.  

Seamless escalation between delivery channels : Operators can escalate visitors smoothly from chat to voice to close high-value sales. Regardless of the original interaction channel, they will understand the exact nature and context of customer inquiries as they will have access to all prior interaction history, including phone logs, chat transcripts and email inquiries in a single operator console. Your customers will be thrilled with not having to repeat themselves and re-explain past issues.    

Tracking Ticket and Scheduler : It automatically assigns a ticket number to each inquiry. Tickets remain open until cases have been resolved.

Integrated Spam Filters : This feature eliminates over 97% of spam emails with our state of the art spam detection center.

POP3 :  Accounts Receive emails from multiple pop3 accounts

Web Forms : It can be used to customize and use multiple inquiry forms

Response Templates : This feature enables you to customize multiple templates so that operators can answer incoming inquiries professionally and efficiently

Canned letters : Adding pre-written Canned letters saves time. A simple click of the mouse adds the content to the email.

Email Customer Satisfaction Survey : Embed surveys and feedback forms in email messages.   Attachments Policy Reduce risk from virus infection by controlling the attachment policy

Personalization Macros : These can be used to automatically personalize messages (response templates, auto-acknoledgement) with your customer name, account number, request etc.

Flexible Business Rules :  Manage your customer inquiries by performing actions on messages that match a specific set of conditions. For example, inquiries can be automatically routed to specific agents or skill groups based on the email message content. 

Email Operator Alert : Custom alerts can be displayed to your agents based on pre-defined business rules (buying history, support level...)  

Conversion Tacking Reports : These comprehensive reports give you details of sales transactions and leads generated through search engine PPC and affiliate programs, that are directing qualified visitors to your site. You can also calculate the cost per visitor, cost per acquisition for every keyword and cost per  conversion. It helps you evaluate the performance of your marketing strategies to determine whether a particular campaign is yielding the results commensurate with the promotional dollars spent on it and  whether it should be continued.

Web traffic reports : Live analytics for web traffic supply a complete and detailed report of; referral sources; search engine effectiveness; and keyword analysis. These reports help you measure and analyze the productivity of your online marketing efforts.

Keyword analysis : You can keep a close look at the keywords visitors use to arrive at your website. This  enables you understand your customer's needs and how productive your keywords are at generating traffic. You can use this insight to constantly refine your keywords maximize your search engine traffic.

Traffic Analysis : Use these reports to determine how many visits you received on your site and how your traffic volume evolves over time.

Referring Domains : These incisive reports on which web sites are sending visitors to your site help you uncover exactly who is linking to you and how much traffic they're sending your way.

Referring URLs : You can retrieve information about which URLs, including search strings, are sending traffic to you and help you demystify where visitors are finding your site.

Search Engines : These reports help you measure the effectiveness of your organic search efforts versus pay per click (PPC) and paid search engine marketing and optimization initiatives.

Live Person application includes a host of other powerful capabilities that creates an ultimate customer experience including valuable features such as as Visitor History, Typing Indicator, spell checker, custom messages, and more                                                                                                                               Top